Jr. IT Helpdesk Specialist

New

TopDog LawLegal Services

United States, Eastern Time ZoneFull-TimeEntry

Salary48,600 - 59,000 USD per year

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Job Details

0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment.
Strong troubleshooting skills across hardware, software, networking, and remote-access tools.
Good problem-solving instincts and willingness to research solutions.
Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools.
Excellent communication skills with a customer-service mindset.
Proven ability to collaborate effectively with peers, managers, and cross-functional teams.
Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision.
Proficiency in reading and writing in English.
Must be able to work EST business hours consistently.

Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations.
Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication.
Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal-industry software, and network issues.
Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools.
Assist with new-hire onboarding, including account setup, device configuration, and user orientation.
Maintain and update IT documentation, FAQs, and knowledge base articles.
Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements.
Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments.

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