IT Customer Success Specialist (German Speaking)
C
CodeTwo - HRejterzySoftware Development
Wrocław, Rybacka 9, Jelenia Góra, Wolności 16, Wrocław; praca w biurze we Wrocławiu lub Jeleniej Górze, a dla osób z innych rejonów Polski, pracę zdalną., Shift work starting between 8:00 and 10:00, with occasional weekend work required in the future.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Very good knowledge of German (spoken and written), excellent knowledge of Polish (spoken and written).
- Required Skills
- SharePointCustomer support
Requirements
- Experience in business customer service (email, phone, remote sessions).
- Very good command of German in speech and writing.
- Excellent command of Polish in speech and writing.
- Strong analytical thinking and independent problem-solving skills.
- Very good computer literacy, including Windows OS and Office suite.
- General knowledge of IT concepts such as email, internet, and computer networks.
- Strong interpersonal skills and ability to work in a team.
- Effective personal organization and technical aptitude.
- Positive attitude, diligence, and commitment.
- Knowledge of Exchange Server, Active Directory, SharePoint, OneDrive, and Microsoft business applications is preferred.
Responsibilities
- Solve configuration problems for users of company software.
- Provide pre-sales and post-sales support to clients.
- Communicate with clients via phone, email, and remote sessions.
- Operate within a shift-based schedule starting between 08:00 and 10:00.
- Support clients in both German and Polish languages.
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