Russian Speaking Player Support Specialist for Supercell Games
New
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Mercier Consultancy GroupGaming & Esports
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Poland. Germany. France. PortugalFull-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Russian, English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Native or fluent Russian (spoken and written).
- Strong proficiency in English.
- Genuine passion for mobile gaming, specifically Supercell titles.
- Excellent problem-solving skills.
- Customer-centric mindset.
- Previous experience in customer support or the gaming industry is a significant advantage.
Responsibilities
- Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles.
- Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem.
- Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively.
- Proactively identify and escalate recurring technical bugs or player feedback to the development and quality assurance teams.
- Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand.
- Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia.
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