Solution Consultant
E
EverbridgeSaaS, Enterprise Safety
HungaryFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least three years of experience
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeCustomer SuccessNetworking
Requirements
- At least three years of experience in customer-facing support or consulting (e.g., professional services, account management, project management).
- Strong project management and organizational skills.
- Ability to manage competing priorities in a fast-paced environment.
- Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
- Proven ability to coordinate internal teams and resources for complex challenges.
- Excellent verbal, written, and interpersonal communication skills.
- Strong critical-thinking, analytical, and problem-solving abilities.
- Proficiency with Microsoft Office, Salesforce, and web-based applications.
- Bachelor’s degree in Business, Computer Science, or a related field (or equivalent relevant experience).
Responsibilities
- Lead customer engagement throughout deployment, solution adoption, and ongoing operations.
- Establish and maintain a clear governance model with each client.
- Facilitate regular stakeholder meetings, document decisions, and provide monthly updates.
- Define customer success criteria, track progress, and develop action plans.
- Create and deliver product education and training programs.
- Troubleshoot customer concerns and coordinate internal resolution.
- Ensure critical issues are documented, prioritized, and escalated.
- Act as customer advocate to internal Account Management, Product, and Engineering teams.
- Identify opportunities to improve adoption and increase platform value.
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