Senior Application Support Engineer
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ZactFintech SaaS
Candidates applying for this role should be located in the United States., Standard shift of 8–10 hours per day, with some overlap with US hours.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years in application support, platform operations, or a technical operations role with a team leadership component
- Required Skills
- PythonBashGCPMySQLGrafanaMicroservices
Requirements
- 8+ years of experience in application support, platform operations, or technical operations.
- Proven experience with team leadership or mentorship.
- Strong MySQL proficiency including complex queries and reading execution plans.
- Hands-on GCP experience including Cloud Logging, Cloud Monitoring, and ideally Cloud Functions or Pub/Sub.
- Deep experience troubleshooting microservices using correlation IDs and distributed tracing.
- Experience writing automation tools in Python or Bash.
- Ability to methodically investigate incidents and document findings clearly.
- Strong written communication skills for incident updates, PIRs, and technical documentation.
- Experience building or contributing to knowledge bases or runbook libraries.
Responsibilities
- Lead triage of complex, multi-service incidents from first signal to root cause.
- Design and maintain alerting strategies and dashboards using GCP Cloud Monitoring and Grafana.
- Build and maintain internal back-office automation tools using Python or Bash to reduce toil.
- Serve as the senior technical point of contact for banking client escalations.
- Maintain the team's runbook library and document known issues for the product suite.
- Mentor and develop two junior analysts, reviewing their investigations and coaching them on technical techniques.
- Define and track SLIs/SLOs and represent support team needs to engineering.
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