Guest Billing Specialist
K
KasaHospitality
Remote contract role based in the Philippines, overnight hours, generally Tuesday through Saturday, to align with U.S. business hoursContractMiddle
SalaryAt least 8.5 USD per hour
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Job Details
- Experience
- At least one year of experience in an administrative, night / sales audit, AR or billing
- Required Skills
- Microsoft ExcelTime Management
Requirements
- Minimum of one year of experience in administrative, night/sales audit, AR, or billing roles.
- Proficiency in Microsoft Excel and/or Stripe.
- Strong attention to detail and time-management skills.
- Ability to work independently and maintain efficiency.
- Proactive, decisive, and collaborative approach.
- Ability to work overnight hours, Tuesday through Saturday.
- Must be based in the Philippines.
- Accounting background is preferred but not required.
- Prior hospitality industry experience is a plus.
Responsibilities
- Perform daily billing audits and adjust reservation data to ensure financial accuracy.
- Resolve guest billing and payment inquiries via email, phone, text, or SMS.
- Collaborate with Communications, Reservations, and Portfolio teams to ensure accurate reservation reporting.
- Manage the processing of long-term stay payment plans and unique reservation circumstances.
- Assist with billing-related activities during new building transitions.
- Support resolutions for payment issues with distribution partners.
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