Senior Product Manager, AI Call Intelligence
New
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LitifyLegal Technology
Anywhere, USAFull-TimeSenior
Salary$140,000-155,000
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Job Details
- Experience
- 5+ years of product management experience, including 2+ years building or managing AI-powered products.
- Required Skills
- Artificial IntelligenceMachine LearningProduct ManagementData scienceCRM
Requirements
- 5+ years in product management within B2B SaaS or workflow automation platforms.
- 2+ years managing AI, ML, or data-intensive products.
- Proven success leading cross-functional delivery and working directly with clients or external partners.
- Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
- Hands-on experience with conversational or agentic AI, including voice/chat agents, tool-calling, orchestration, or dialog design.
- Experience translating business goals into technical execution.
- Excellent communication and stakeholder management skills.
- Strong organizational discipline and ability to handle multiple priorities in parallel.
Responsibilities
- Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
- Set the roadmap for call capture, transcription, and AI-generated summaries.
- Define how conversational insight integrates into platform case records and CRM activity.
- Ship AI voice agents for inbound and outbound use cases.
- Own agentic workflows, including guardrails and evaluation standards.
- Build QA and coaching features such as call scoring, topic detection, and review tooling.
- Lead client discovery and beta programs to champion the voice of the customer.
- Run market and competitive research to inform strategy.
- Prioritize the backlog and coordinate with engineering, design, data science, and GTM teams.
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