Patient Technology Support Specialist
New
A
Aviary HealthHealthcare
United States - Remote, Mon–Fri; 8A - 5P ET (flexible scheduling between 10am–8pm ET)ContractMiddle
Salary22 - 25 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- AndroidiOSTroubleshootingTechnical support
Requirements
- 1+ year of experience in a help desk, tech support, or customer-facing IT role.
- Exceptional patience and empathy for working with elderly patients who may not be tech-savvy.
- Strong troubleshooting instincts for diagnosing issues with WiFi, devices, applications, or user error.
- Comfortable with iPads/iOS, Android tablets, Windows/Mac basics, Zoom, and WiFi networking fundamentals.
- Excellent verbal communication skills for providing clear, non-technical instructions.
- Reliable internet connection and a quiet workspace.
- Availability to work Monday–Friday during core hours.
- Experience in healthcare, telehealth, or patient-facing technology support is preferred.
- Familiarity with remote device management (MDM) tools is preferred.
- Experience with Zoom administration or troubleshooting is preferred.
- Basic familiarity with Slack and task management platforms is preferred.
- CompTIA A+ or similar certification is valued.
Responsibilities
- Provide real-time technical support during patient sessions via phone and chat, including tablet connectivity, Zoom audio/video, and app navigation.
- Conduct tablet setup calls for new patients, covering unboxing, charging, WiFi connection, and app login.
- Troubleshoot technical issues such as WiFi connectivity, Apple ID access, Zoom permissions, app crashes, and device updates.
- Coordinate the shipment and return of loaner tablets for patients with persistent device issues.
- Use remote device management tools to diagnose and resolve tablet issues.
- Document all technical interactions in the Aviary Platform with clear resolution notes.
- Identify and escalate recurring technical patterns to the Product/Engineering team.
- Collaborate with Enrollment specialists to ensure pre-session tech checks are completed.
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