Technical Support Engineer
New
V
Vurke IncTechnical Support
United Arab EmiratesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 to 5 years
- Required Skills
- DocumentationTroubleshootingTechnical support
Requirements
- 2 to 5 years of professional experience in technical support
- Strong technical troubleshooting and problem-solving skills
- Proven ability to manage technical support tickets
- Excellent communication skills for technical and non-technical users
- Experience in maintaining support documentation and records
- Demonstrated service mindset
Responsibilities
- Investigate and resolve technical issues raised by users or clients
- Troubleshoot application behavior and configuration problems
- Escalate complex issues to engineering teams when needed
- Maintain support cases, notes, and resolution records
- Improve support workflows and knowledge documentation
- Communicate clearly with technical and non-technical users
- Support release validation and issue follow-up
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