Director of Scheduling
New
C
CoyneHealthcare
United StatesFull-TimeDirector
Salary$90,000–$120,000 annually
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisOperations ManagementProcess improvement
Requirements
- 5+ years of experience in scheduling, workforce management, operations, or a related field.
- Experience managing or leading a scheduling team.
- Strong understanding of workforce scheduling, capacity planning, and utilization.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to turn data and trends into practical, actionable solutions.
- Strong communication and cross-functional collaboration skills.
- Ability to juggle competing priorities in a fast-paced environment.
- Exceptional attention to detail and follow-through.
- Comfortable working with scheduling software, databases, and operational systems.
- Experience in healthcare, behavioral health, or ABA service-based environments strongly preferred.
Responsibilities
- Lead the organization’s overall scheduling strategy, operations, and team performance.
- Build, maintain, and continuously improve scheduling processes, workflows, standards, and best practices.
- Ensure client schedules are appropriately staffed and aligned with clinical needs.
- Monitor capacity, utilization, coverage, cancellations, and scheduling gaps to identify opportunities and address challenges.
- Analyze scheduling data and trends to improve efficiency, productivity, and service delivery.
- Partner with Clinical and Operations leadership to anticipate staffing needs and proactively address scheduling challenges.
- Establish and track KPIs and performance expectations, providing leadership with actionable insights.
- Lead, coach, and support scheduling team members while fostering accountability and continuous improvement.
- Troubleshoot complex scheduling issues and coordinate solutions across teams.
- Support the implementation, optimization, and effective use of scheduling technology and systems.
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