Technical Support Specialist
J
JobgetherB2B SaaS
Netherlands, 9:00 AM to 6:00 PM CETFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- C2-level proficiency in both French and English
- Experience
- 2+ years
- Required Skills
- DocumentationSaaSTroubleshootingTechnical supportCustomer support
Requirements
- 2+ years of experience in technical support, customer support, help desk, or call centre roles, ideally in a SaaS or technology environment.
- C2-level proficiency in both French and English.
- Experience supporting customers through multiple channels (phone, chat, and email).
- Strong technical troubleshooting and problem-solving skills.
- Experience working with SaaS applications, software configurations, and integrations.
- Strong customer orientation and ability to explain technical concepts to various audiences.
- Strong written communication skills and attention to detail for documentation.
- Ability to work effectively with cross-functional teams like Product Development and QA.
- Proactive mindset with an interest in process and documentation improvement.
- Ability to work independently in a fully remote environment.
- Willingness to work 9:00 AM to 6:00 PM CET schedule.
Responsibilities
- Provide timely, clear, and helpful customer support through phone, chat, and email in both French and English.
- Diagnose and troubleshoot technical issues related to SaaS functionality, configuration, integrations, and customer workflows.
- Investigate customer problems methodically, identify root causes, and provide practical solutions or workarounds.
- Escalate complex or unresolved technical issues to Product Development or QA with clear documentation.
- Maintain accurate records of customer inquiries, technical issues, and resolutions.
- Contribute to knowledge base articles, internal documentation, and troubleshooting guides.
- Identify recurring issues and suggest improvements to support processes and product functionality.
- Assist with product demonstrations and customer training sessions.
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