Technical Account Manager
New
S
Simply.TVMedia Technology
Sweden. Norway. Finland. Denmark. Iceland, Thrive autonomously across time zonesContractMiddle
Salary3,500 - 4,500 EUR per month
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Job Details
- Required Skills
- Customer SuccessAccount ManagementRelationship managementTechnical support
Requirements
- Ability to own client relationships as the primary technical and commercial contact
- Strong autonomy to thrive across time zones with minimal support
- Proactive and organized approach to account management
- Experience guiding clients to maximize value and identifying upsell opportunities
- Ability to monitor account health and manage escalations effectively
- Experience coordinating technical fixes with Product and Engineering teams
- Strong documentation skills for interactions, plans, and action items
- Willingness to stay current on product updates and industry trends
Responsibilities
- Own client relationships and act as the main commercial and technical point of contact
- Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
- Identify opportunities for account growth and work with Sales to execute
- Monitor account health, usage metrics, and potential risks, taking proactive actions
- Coordinate with Product and Engineering to resolve issues and deliver solutions
- Document client interactions, account plans, and track open items
- Stay up-to-date on product updates, features, and industry trends
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