Client Account Specialist
A
AccantoHealthcare
Remote, 7:30 -5.00 Flex CSTFull-TimeMiddle
Salary23 - 25 USD per hour
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Job Details
- Experience
- Two years of phone experience with customers. Two years of experience in health care working with client benefit coverage and/or claims preferred.
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- High school diploma or equivalent.
- Prior knowledge of medical patient access or billing office procedures.
- Minimum of two years of phone experience with customers.
- Experience in health care working with client benefit coverage and/or claims (preferred).
- Experience in a behavioral health environment (preferred).
- Basic proficiency with Microsoft Teams, Outlook, and Office programs.
- Ability to learn new software applications.
- Proficiency in running data reports.
- Strong attention to detail and commitment to quality.
- Ability to prioritize tasks and adapt to changing workflows.
Responsibilities
- Manage high-volume inbound and outbound phone calls with clients.
- Pro-actively identify and escalate account problems to the Team Lead.
- Resolve delinquent accounts by creating and monitoring payment plans in accordance with company policy.
- Review applications for financial assistance and allocate funding to approved recipients.
- Collaborate with admission coordinators to address client questions.
- Process return mail, COB denials, faxes, emails, tickets, disputes, and self-pay balances.
- Prepare and run data reports.
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