Cards Lending Specialist

New

Canada, Rotating schedule Monday–Friday, 8:00 a.m.–9:00 p.m., and Saturday, 9:00 a.m.–7:00 p.m.Full-TimeMiddle

Salary$37,000–$70,000 annually

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Job Details

Typically 2–3 years of relevant professional experience.
Post-secondary degree or diploma in a related field is desirable; an equivalent combination of education and experience may also be considered.
Knowledge of personal lending and home financing products.
Understanding of competitive lending markets and current product trends.
Familiarity with contact-centre operations, processes, policies, technology, and performance metrics.
Strong verbal and written communication skills.
Good organizational skills and the ability to manage multiple customer interactions.
Good analytical and problem-solving abilities.
Sound judgment and the ability to make risk-informed decisions within established policies and authorities.
Term Investment qualification where required for the position.

Understand customer needs and provide personalized sales and service related to credit, cards, and lending solutions.
Advise customers on borrowing strategies and recommend products and solutions aligned with their objectives and financial needs.
Manage customer contacts and transactional outcomes from initial inquiry through resolution.
Research and investigate lending applications while following established processes, policies, and credit-granting guidelines.
Make credit decisions and recommendations in accordance with sound credit principles, approved lending authorities, and internal policies.
Handle customer interactions professionally, efficiently, and with a strong focus on customer experience.
Escalate complex, sensitive, or unresolved customer situations to managers or appropriate internal teams.
Identify and report suspicious activity or patterns that may be associated with money laundering or other financial crime.

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