Specialist, Credit Card Lending
J
JobgetherFinancial Services
Remote work opportunity based in Ontario, Canada.Full-TimeMiddle
Salary$37,000–$70,000 CAD
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Job Details
- Experience
- Typically 2–3 years of relevant experience
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceRisk Management
Requirements
- 2–3 years of relevant experience.
- Post-secondary degree in a related field desirable.
- Knowledge of personal lending and home financing products.
- Familiarity with financial-services markets and lending product trends.
- Understanding of contact-centre operational processes, policies, and metrics.
- Ability to apply lending policies, credit qualifications, and risk-management principles.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Good organizational skills for managing multiple customer requests.
- Strong collaboration and teamwork skills.
- Term Investment Qualification (where required).
- Ability to work effectively in a remote environment.
Responsibilities
- Provide personalized advice on credit, lending, and borrowing strategies.
- Manage customer contacts and transactional outcomes efficiently.
- Assess lending applications applying authorized credit qualifications and sound credit-granting principles.
- Make informed credit decisions or recommendations balancing customer needs and risk appetite.
- Investigate complex lending situations and escalate high-complexity cases.
- Maintain accurate documentation and customer confidentiality.
- Stay updated on personal lending products, market trends, and contact-centre processes.
- Identify and report suspicious activity in compliance with regulatory requirements.
- Collaborate with business groups to deliver consistent customer outcomes.
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