Virtual Client Services Support
J
JobgetherLegal Services
United States, Monday through Friday from 8:30 AM to 5:30 PM Pacific TimeFull-TimeEntry
Salary$1,142 to $1,220 USD per month
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Job Details
- Languages
- English, Spanish
- Experience
- At least 1 year of experience in a client-facing position
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceSlackCRM
Requirements
- At least 1 year of experience in a client-facing position (customer service, sales, client support).
- Advanced or native-level English proficiency.
- Strong Spanish communication skills, with the ability to translate between English and Spanish.
- Excellent telephone and interpersonal skills.
- Strong organizational and time management abilities.
- Comfortable working independently and taking initiative.
- Ability to learn new systems and technologies quickly.
- Professional communication style.
- Availability to work Monday through Friday from 8:30 AM to 5:30 PM Pacific Time.
- Familiarity with tools such as Slack, Google Workspace, Microsoft Office, Clio Grow, Dropbox, or Vonage.
Responsibilities
- Serve as the primary point of contact for prospective clients throughout the intake process.
- Answer inbound calls, return missed calls, and conduct outbound follow-ups.
- Qualify first-time callers using established intake procedures.
- Monitor and route referrals appropriately.
- Manage prospective clients within the CRM pipeline.
- Upload and maintain client documentation and prepare summaries for attorney review.
- Coordinate consultations via scheduling tools and process consultation payments.
- Translate written and verbal communications between English and Spanish.
- Prepare and present biweekly and monthly reports for leadership.
- Take ownership of assigned workflows to ensure timely communication.
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