Client Customer Service Support Representative
New
L
LabcorpHealthcare
United States, Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM ESTFull-TimeEntry
Salary17.75 - 21 USD per hour
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Job Details
- Experience
- 1 year or more Customer Service experience
- Required Skills
- Customer serviceCritical thinkingActive listening
Requirements
- High School Diploma or GED equivalent
- 1 year or more Customer Service experience
- Strong phone and verbal communication skills along with active listening skills
- Ability to meet deadlines and exercise critical thinking skills
- Proficiency with tools to verify eligibility, claim status and/or to obtain billing information
- 1 year or more high volume call experience (preferred)
- 1 year or more healthcare or medical experience (preferred)
Responsibilities
- Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
- Evaluate current policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Read and understand explanation of benefits or correspondence
- Document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
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