Sales Operations Manager
New
R
RNK HealthTelehealth
Location: EuropeFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Three or more years in sales ops, rev ops, or a technical operations role supporting an inside sales or call center team
- Required Skills
- Data AnalysisSalesforceReportingCRM
Requirements
- 3+ years of experience in sales ops, rev ops, or technical operations supporting an inside sales or call center team.
- Proven ability to configure phone systems, dialers, and CRMs hands-on.
- Direct experience resolving spam-flagging or text-blocking issues.
- Strong proficiency in spreadsheet building and data reporting.
- Understanding of A2P 10DLC, telecom deliverability, and calling/texting compliance.
- Experience with dialer tools (e.g., Kixie, Calltools), omnichannel marketing (e.g., Customer.io, SalesMSG), and CRMs (e.g., Salesforce, HubSpot, GoHighLevel) is preferred.
- Basic knowledge of APIs, integrations, or light scripting/SQL is a plus.
- Demonstrated ability to identify and correct data/systems errors independently.
Responsibilities
- Manage phone and text deliverability, including spam-flag mitigation, A2P 10DLC registration, and vendor relationships with Twilio and First Orion.
- Configure and maintain sales systems and tools, including dialer settings, powerlists, integrations, and UTM tracking.
- Design and implement lead routing and distribution logic, including speed-to-lead rules and automation.
- Own sales data tracking, attribution, and reporting dashboards to ensure accuracy and data integrity.
- Coordinate and execute technical testing infrastructure for experiments with proper measurement and documentation.
- Implement technical compliance for opt-in flows, consent tracking, and subscription disclosures.
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