Senior Application Support Specialist
New
E
ExigerSupply Chain Technology
McLean, Virginia, United States; New York, New York, United States; Richmond, Virginia, United States, 8:00AM – 5:00 PM ESTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least four years of application support experience
- Required Skills
- PythonSQLBashJiraLinuxSaaS
Requirements
- At least four years of application support experience in a technical support environment.
- Experience with SaaS applications.
- Familiarity with Unix/Linux Operating Systems.
- Proficiency in scripting languages (Bash, Perl, Python) and SQL.
- Demonstrated ability to independently manage projects and competing priorities.
- Experience with service desk software (SalesForce, Zendesk, ServiceNow, Jitbit, Desk.com, etc).
- Previous experience with JIRA application.
- Ability to complete product demonstrations and end-user training sessions.
Responsibilities
- Develop an extensive working knowledge of the product suite.
- Own assigned projects and process-improvement initiatives from planning through completion.
- Balance reactive customer support needs with longer-term priorities and deadlines.
- Provide end-user application support via phone, email and in-person.
- Coordinate and validate new implementations and upgrades.
- Facilitate problem-solving between end-user and development staff.
- Participate with development staff in testing new releases of the product.
- Analyze and troubleshoot problems effectively while minimizing response time.
- Participate in rotational shift coverage (On-Call) and incident management processes.
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