Senior Support Analyst-Dental Prepay
New
J
JobgetherInformation Technology
Remote work opportunity in the United States.Full-TimeSenior
Salary70,000 - 92,000 USD per year
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Job Details
- Experience
- 2–4 years
- Required Skills
- Project ManagementSQLBashJava EEOracle.NET
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent training or certification.
- 2–4 years of experience developing or supporting enterprise-level applications in multi-node Windows or Linux Server environments.
- Strong knowledge of application architectures, workflows, monitoring tools, and enterprise production support practices.
- Hands-on experience with SQL, Oracle, PL/SQL, MS Access, and database management tools.
- Proficiency with scripting technologies such as PowerShell, Bash, or VB scripting.
- Experience with Java EE and/or .NET frameworks.
- Project management experience.
- Strong written and verbal communication skills.
- Ability to work independently and collaborate effectively within cross-functional and global teams.
- Strong organizational and prioritization skills with the ability to manage multiple issues.
- Strong analytical and problem-solving skills, including investigating issues with unclear root causes.
- Ability to maintain a dedicated, secure home work area with reliable high-speed internet connectivity.
Responsibilities
- Monitor, analyze, troubleshoot, and coordinate resolution of issues affecting data platforms, applications, configurations, and infrastructure.
- Communicate directly with clients, management, and business stakeholders during production events.
- Serve as a liaison between data operations, development, infrastructure, engineering, and management teams.
- Organize and lead meetings with technical and data operations teams to prioritize and route issues.
- Investigate application and product-related problems using independent judgment.
- Document production support procedures and improve processes to increase efficiency.
- Maintain and expand the knowledge base of system issues, root causes, and resolutions.
- Support data operations team members in creating incident and change request tickets.
- Coordinate with engineering and database teams to drive outstanding tickets toward resolution.
- Track root cause analyses and confirm implementation of permanent corrective actions.
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