Virtual Customer Service Representative
New
W
WhizzE-mobility
Argentina. Colombia. Peru. Ecuador, Pacific Time (PT), aligned with San Francisco, CA (GMT-7).Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Hindi, Punjabi, English (C1 - C2 level)
- Experience
- 2+ years
- Required Skills
- Customer support
Requirements
- Native or fluent in Hindi or Punjabi.
- Fluent in English (C1 - C2 level).
- 2+ years of experience in customer support, sales, or call center roles.
- Comfortable working on camera and assisting customers via live video throughout the day.
- Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
- Proficient in using CRM systems and productivity tools.
- Ability to multitask and stay organized in a fast-paced environment.
- Must have a high-speed internet connection.
- Must have a professional headset.
Responsibilities
- Guide customers via live video to choose bikes, batteries, accessories, and services.
- Explain bike features, subscription plans, and pricing structures to prospective customers.
- Facilitate customer sign-ups, account creation, and payment processing.
- Convert potential customers into subscribers using sales techniques.
- Address subscription questions, account issues, and payment inquiries for existing customers.
- Troubleshoot basic bike or service issues remotely.
- Coordinate service requests and follow-ups with the internal operations team.
- Maintain high levels of customer satisfaction while addressing concerns and objections.
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