Support Engineer, SAP MM-eWM

New

Rimini Street, Inc.Enterprise Software Support

This is a remote position and can be based anywhere in Brazil.Full-TimeMiddle

Salary not disclosed

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Job Details

5+ years relevant SAP experience particularly with MM/eWM Modules.
5+ years direct support of application end-users in a corporate environment.
Proven experience in MM-eWM (integration, troubleshooting, configuration).
Demonstrated ability to support Brazil-specific localizations in MM processes (e.g., Nota Fiscal, tax calculation, integration with fiscal solutions).
Experience working in highly customized environments (Z routines, user-exits, enhancements).
Ability to handle critical incidents and working under SLA-driven environments.
Proven track record in documentation and knowledge transfer activities.
Bachelor’s degree in computer science, Information Technology, or a related field.
Fluency in both English & Portuguese.
Strong knowledge of key application functionality, tables and relationships.
Deep knowledge of SAP customization/extension methodologies.

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
Configure, present and discuss best practices and functionalities of the SAP eWM and MM modules.
Develop or work with a developer to deliver application break fixes for critical product defects.
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

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