Live Chat Support Agent
R
Remote RecruitmentCustomer Service
South Africa. Gauteng, South Africa. Cape Town, Western Cape, South Africa, 09:00-17:00 UK time (11:00-19:00 SAST)Full-TimeEntry
Salary23,000 - 25,000 ZAR per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- One or more years
- Required Skills
- Customer serviceZendesk
Requirements
- One or more years in customer service, live chat, call centre or retail support
- Fast, accurate typing with clear written English
- Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
- Patience under volume and a calm approach to frustrated customers
- Reliable home internet and a quiet space for UK-hours work
Responsibilities
- Answer inbound live chats within the agreed response time
- Resolve common queries directly using the knowledge base
- Raise and track tickets for issues needing another team
- Keep accurate notes on every conversation
- Spot recurring problems and flag them to the team lead
- Maintain a friendly, human tone even at busy times
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