Epic Certified Business Systems Analysis Specialist
New
N
NTT DATAHealthcare IT
Must reside in the US, 24x7x365 coverage, schedule flexibility requiredFull-TimeSenior
Salary68,076 - 141,826 USD per year
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Job Details
- Experience
- Minimum 5 years of clinical care delivery experience and minimum 5 years of experience supporting Epic.
- Required Skills
- Data Analysis
Requirements
- Minimum 5 years of clinical care delivery experience.
- Minimum 5 years of experience supporting Epic, including implementation, build, or ongoing operational support.
- Epic Certification or Proficiency in one or more Epic modules (preferably Ambulatory).
- Strong experience with Epic clinical workflows and functionality.
- Minimum 1 year of healthcare customer service experience.
- Minimum 1 year of service desk application support experience.
- Proven ability to analyze both quantitative and qualitative data.
- Excellent communication and documentation skills.
- Prior team leadership, mentoring, or supervisory experience.
- Experience integrating Epic or other EMR systems with ancillary or third-party clinical systems.
- Must reside in the US.
Responsibilities
- Respond to client incidents and service requests related to the clinical components of the Epic EHR suite.
- Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution.
- Drive issue resolution in alignment with established Service Level Agreements (SLAs).
- Handle incoming calls and tickets while following account-specific procedures and documentation standards.
- Maintain a strong understanding of current Epic configurations, functionality, and system updates.
- Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation.
- Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery.
- Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement.
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