Patient Billing Representative
New
P
PriviaHealthcare Billing
United States, 9:00am-6:00pm (EST)Full-TimeEntry
Salary$14/hr plus shift differential(extra $1/hr nights & wkds)
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Customer service or call center experience.
- High school diploma or GED.
- Technical proficiency with EMR systems and standard computer applications.
- Ability to work independently in a remote or virtual environment.
- Fluency in English (speak, read, write, and understand).
- Strong verbal and written communication skills.
- Analytical problem-solving abilities and high attention to detail.
- Solid understanding of healthcare billing and insurance concepts.
- Comfort working across multiple systems and tools simultaneously.
- Healthcare billing, insurance, or claims experience (strongly preferred).
- Payment processing or financial transaction experience (preferred).
Responsibilities
- Process patient payments via phone in accordance with financial policies.
- Create, update, and maintain patient payment plans.
- Explain claim notes, balances, and billing outcomes to patients.
- Verify, audit, and update insurance information within EMR systems.
- Educate patients on billing concepts including deductibles, coinsurance, and claim denials.
- Research account history to resolve billing or payment concerns.
- Utilize approved billing systems and EMR platforms to document interactions.
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