Director, Global People Operations & AI
New
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EthosLife Insurance Technology
Remote USFull-TimeDirector
Salary163,000 - 288,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Stakeholder managementChange Management
Requirements
- 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
- Proven experience building or running a People/HR shared services function and a tiered service model.
- Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context.
- Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning.
- Experience operating globally across multiple countries, with a working knowledge of regional compliance and data-privacy requirements.
- Excellent leadership, stakeholder-management, and executive communication skills.
- Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight.
- Change-management expertise, with the ability to drive adoption at scale across a distributed organization.
- Sound judgment in handling sensitive, confidential, and high-stakes situations.
- Bachelor's degree required; relevant certifications preferred.
Responsibilities
- Own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across all regions.
- Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.
- Set the direction for automation and enablement across the global People organization, establishing an operating model where AI agents and automation carry repeatable work and people own judgment and experience.
- Design and implement a tiered service model spanning self-service, shared services, and experts with clear routing and escalation.
- Build the governance framework for AI and automation in People Ops, including guardrails, human-in-the-loop controls, privacy, security, auditability, and compliance.
- Define and own the metrics that measure success, such as service levels, case deflection, cycle time, cost-to-serve, accuracy, and employee experience.
- Lead and coach the People Operations team, including the People Product Managers, building capability in process design, agent oversight, and service delivery.
- Partner with HR Technology, IT, Legal, Finance, and People leaders to align global systems, data, and processes.
- Own change management and adoption for new processes, automations, and the tiered service model across regions and cultures.
- Ensure global compliance and data governance across markets.
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