Senior Customer Success Engineer
New
G
GitLabSoftware Development
Must be based in JapanFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Japanese, English
- Required Skills
- AgileCI/CDSoftware EngineeringGitLab
Requirements
- Experience providing technical consultancy and solution guidance through video and written channels.
- Familiarity with DevSecOps workflows and related practices (SCM, CI/CD, security, Agile).
- Hands-on technical background in software development, systems engineering, or similar.
- Strong communication and collaboration skills for working with customers and internal account teams.
- Ability to lead workshops, demos, and technical enablement sessions.
- Experience managing multiple priorities in a remote, asynchronous environment.
- Must be fluent in Japanese and English.
- Must be based in Japan.
Responsibilities
- Provide on-demand technical consultancy and solution guidance to help customers solve issues and implement GitLab solutions.
- Drive product adoption and measurable value across APJ accounts to support renewals and growth.
- Deliver architectural guidance on source code management, CI/CD, DevSecOps, and Agile planning.
- Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives.
- Plan and lead customer workshops, demos, and enablement sessions.
- Maintain technical expertise in GitLab capabilities and relevant DevSecOps tooling.
- Contribute to documentation, share knowledge through content, and mentor team members.
- Manage multiple parallel customer engagements while communicating status and risks.
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