Digital Experience Manager
New
T
Tiny HealthHealth and Wellness
Our FTEs are based in North America, core hours from 9am–6pm CST, shiftable by up to two hours either wayFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementHTMLCSSJavascript
Requirements
- 5+ years in web or digital experience management.
- Direct ownership of a site migration or replatform.
- Direct accountability for uptime, monitoring, and incident response on a live website.
- Track record designing and shipping CRO/experimentation programs.
- Strong technical fluency to evaluate developer work without coding directly.
- Advanced familiarity with web analytics and testing tools (e.g., GA4) and ad tracking/attribution systems.
- Experience managing external development teams, contractors, or agencies.
- Excellent written communication skills for explaining complex technical decisions to stakeholders.
- Previous experience in a fast-paced startup environment.
- Working knowledge of HTML, CSS, and JavaScript preferred.
Responsibilities
- Own the end-to-end digital user journey across websites, mobile apps, and member portals.
- Advocate for accessible, inclusive, and user-first design principles.
- Oversee web content management systems and digital reputation touchpoints.
- Maintain site uptime and monitoring, minimize critical incidents, and drive fast resolution.
- Track KPIs using tools like Google Analytics and run CRO A/B tests to improve engagement.
- Ensure digital pathways respect health data privacy standards like HIPAA and PIPEDA.
- Manage the platform migration from Webflow to a code-based stack.
- Partner with marketing, IT, clinical operations, and product teams to roll out new features.
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