Customer Success Manager
New
J
JobgetherHealthcare Technology
GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German and English
- Required Skills
- Stakeholder managementCustomer SuccessRelationship management
Requirements
- Experience in healthcare and B2B customer-facing roles.
- Strong understanding of customer needs and relationship management.
- Customer-oriented and entrepreneurial mindset with a drive to solve complex problems.
- Strong organizational skills with the ability to manage competing priorities.
- High degree of autonomy, ownership, and goal-oriented execution.
- Strong interpersonal skills and the ability to collaborate effectively across teams.
- Excellent written and verbal communication skills in German and English.
- Proactive, solution-oriented approach with the ability to identify root causes.
- Ability to work in a rapidly evolving technology environment.
Responsibilities
- Serve as the primary point of contact and trusted advisor for German-speaking customers, developing strong, long-term relationships.
- Own customer-facing value transparency for reimbursement services by highlighting realized benefits, identifying deviations early, and escalating issues to the relevant Operations teams.
- Develop deep expertise in Swiss pharmaceutical reimbursement processes and use this knowledge to deliver practical customer value and support customer-facing teams.
- Coordinate account-critical escalations and ensure timely resolution across Support, Operations, Product, and Technology teams.
- Proactively introduce new product features, identify additional customer needs, and lead upselling and expansion conversations that support customer satisfaction and account growth.
- Orchestrate the onboarding of new customers, own the customer success plan, and ensure a smooth implementation experience.
- Represent the Swiss customer perspective in product development and broader Customer Success initiatives, working with Product teams to identify and prioritize opportunities.
- Maintain a predominantly proactive approach to customer engagement, while supporting operational activities when required in a growing and evolving environment.
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