Solution Engineer
New
I
Intetics Inc.Software Development
Belarus. Poland. Georgia. Armenia. AzerbaijanFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLRESTful APIsSaaS
Requirements
- 3+ years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, or Implementation.
- Strong technical aptitude with the ability to learn new technologies and systems quickly.
- Excellent communication skills with the ability to explain complex concepts to diverse audiences.
- Experience with data integration, APIs, and database concepts.
- Proven track record of managing multiple customer projects simultaneously.
- Strong problem-solving skills and attention to detail.
- Customer-first mindset.
- Knowledge of SQL and data analysis is a plus.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Background in software development or engineering is a plus.
- Experience in a SaaS or B2B technology company is a plus.
- Understanding of enterprise software implementation methodologies is a plus.
Responsibilities
- Serve as a primary point of contact for customer questions and explain technical answers clearly.
- Translate customer-reported issues into reproducible write-ups for software engineering teams.
- Build relationships with technical and business stakeholders at customer organizations.
- Manage new customer onboarding, including account configuration and data validation.
- Configure and expand existing customer setups as their needs grow.
- Partner with Sales to translate customer requirements into technical configurations.
- Conduct technical discovery sessions to understand customer workflows.
- Troubleshoot technical issues and contribute to internal and customer-facing documentation.
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