Brand Success Account Manager
L
LTKCreator commerce
Location: United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- Project ManagementData AnalysisDigital MarketingCustomer SuccessSaaSHubSpotCRM
Requirements
- 2-4 years of Brand Success or Customer Success experience within SaaS.
- Experience in digital media or marketing space preferred.
- Proven history of exceeding metrics and activity targets.
- Experience presenting to clients across a variety of levels.
- Experience serving as a trusted advisor to solve real-world challenges.
- Excellent written and verbal communication and interpersonal skills.
- Strong organization, project management, and time management skills.
- Ability to communicate semi-technical and technical concepts.
- Experience with data analysis and communicating results.
- Experience using HubSpot or a comparable CRM system.
- Ability to take initiative and troubleshoot client issues.
Responsibilities
- Oversee end-to-end brand success for brands on the LTK platform.
- Develop and share product knowledge and best practices to help customers achieve goals.
- Guide brands in successfully executing campaigns using platform tools.
- Resell the value of the platform to grow brand gifting and campaign spend.
- Analyze and present Creator marketing metrics to provide performance reviews and strategic recommendations.
- Consistently achieve and exceed OKRs for gifting volume, flat fee spend, and retention.
- Provide proactive, high-urgency customer service to ensure brand satisfaction.
- Collaborate with sales teams for seamless post-sales transition and adoption.
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