Sr. Program Manager
New
J
JobgetherSaaS Commerce
Remote, India.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–7 years of total professional experience
- Required Skills
- SQLBusiness IntelligenceCross-functional Team LeadershipProduct AnalyticsRelease ManagementRisk Management
Requirements
- 5–7 years of total professional experience, with significant experience in Release Management, Product Analytics, Risk Management, Program Management, or related disciplines within a high-growth B2B SaaS environment.
- 3–5+ years of experience working on cross-functional programs, ideally involving multiple business and technical functions.
- Experience working closely with Product Management and/or Customer Success teams on customer experience, adoption, activation, retention, or similar programs.
- Strong analytical and data-driven mindset, with practical experience working with funnels, cohorts, retention metrics, experimentation, and self-service analysis.
- Proficiency with SQL and/or business intelligence tools for analyzing performance data and generating actionable insights.
- Strong customer empathy and experience interpreting qualitative and quantitative customer feedback, including research, surveys, interviews, and support insights.
- Demonstrated ability to move between long-term strategic planning and detailed execution, process improvement, and issue resolution.
- Excellent program management skills, with the ability to structure ambiguity, establish priorities, align stakeholders, and consistently drive outcomes.
- Strong release management and governance capabilities, with experience improving SDLC predictability and delivery visibility.
- Highly influential communicator who can drive change without direct authority and present complex information effectively to senior leadership.
Responsibilities
- Partner with organizational leaders to define release objectives, success metrics, priorities, and execution plans for critical Commerce initiatives.
- Build and maintain source-of-truth dashboards covering Commerce priorities, release health, key blockers, risks, customer sentiment, and other critical performance indicators.
- Lead cross-functional programs spanning Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations.
- Translate strategic Commerce priorities into structured programs with clear owners, timelines, dependencies, milestones, and measurable outcomes.
- Drive initiatives designed to improve customer activation, adoption, retention, and overall customer sentiment.
- Own release planning and governance processes, improving predictability across the software development lifecycle.
- Identify, track, communicate, and mitigate committed risks and dependencies before they impact delivery or customer outcomes.
- Contribute to quarterly and annual planning by helping teams align priorities, resources, timelines, and expected business outcomes.
- Establish and run effective operational cadences, including business reviews, stand-ups, post-mortems, and progress reviews.
- Present program progress, risks, insights, and recommendations clearly to senior leadership and internal stakeholders.
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