Robot Pilot - Customer Service
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Keywords StudiosRobotics, Video Games
Mexico City, MexicoFull-TimeEntry
Salary$10,500 gross (before taxes)
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Job Details
- Languages
- English
- Required Skills
- SlackCritical thinkingTroubleshootingTechnical support
Requirements
- Strong communication and listening skills.
- Detail-oriented with the ability to focus during repetitive tasks.
- Technically curious and comfortable learning internal monitoring systems.
- Calm under pressure when system issues occur.
- Ability to work independently and collaboratively across shifts.
- Strong critical thinking and problem-solving skills.
- Willingness to work 24/7 rotating shifts (morning, afternoon, night).
- Comfortable using Slack.
- Prior experience in support, monitoring, or gaming is a plus.
Responsibilities
- Monitor robot performance and system health via internal dashboards and tools.
- Detect anomalies, errors, or performance concerns via observation or alerts.
- Investigate issues, apply known solutions, and attempt resolution.
- Document and escalate unresolved issues following established workflows.
- Maintain team continuity across shifts by sharing updates in Slack.
- Communicate clearly with internal escalation teams and client site operators.
- Accurately document incidents, including symptoms, actions, and outcomes.
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