Customer Solutions Engineer
New
C
CentralizeSaaS, CRM
Remote, SF, NYCFull-TimeMiddle
Salary$120,000- $180,000 + equity + benefits.
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Job Details
- Experience
- 1+ years of experience
- Required Skills
- Software ArchitectureDebuggingSaaSCRMCustomer support
Requirements
- 1+ years of experience in technical support, customer engineering, or a similar customer-facing technical role at a fast-growing SaaS or tech company.
- Excellent written and verbal communication skills for explaining technical work to non-technical stakeholders.
- Ability to write clear async updates for customers.
- Solid engineering fundamentals including the ability to read a codebase, ship features, and debug real problems.
- Ability to translate customer problems into practical, working solutions.
- High agency and comfort owning a queue of open issues to drive them to resolution.
- Ability to handle difficult conversations, such as delays, bugs, or scope changes, to build trust.
Responsibilities
- Partner directly with strategic customers to scope, build, and ship integrations, CRM migrations, and custom configurations.
- Dig into logs and the codebase to troubleshoot issues before escalating to core engineering.
- Respond to technical questions, security concerns, RFI/RFP responses, and implementation feasibility discussions.
- Act as a trusted advisor and technical liaison throughout the sales cycle from early engagement to contract negotiation.
- Design and propose scalable technical solutions based on customer needs and product capabilities.
- Translate complex requirements into architecture diagrams, implementation roadmaps, and proposal documentation.
- Collaborate with Product and Engineering to validate feasibility and influence roadmap priorities.
- Ship code quickly and iterate based on customer feedback.
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