Senior Process Improvement Professional
New
H
HumanaHealthcare
United StatesFull-TimeSenior
Salary$78,400 - $107,800 per year
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Job Details
- Required Skills
- Business AnalysisChange ManagementCross-functional collaborationProcess improvement
Requirements
- Bachelor's degree or equivalent professional experience.
- Demonstrated experience standing up new processes, workflows, or operating models from the ground up.
- Proven experience gathering, documenting, and refining business and system requirements.
- Experience working cross-functionally with business, product, and IT stakeholders.
- Strong written and verbal communication skills, including process documentation and executive-ready materials.
- Strong analytical and problem-solving skills, including identifying process gaps, risks, and dependencies.
- Must meet home office internet requirements (min 25 Mbps download/10 Mbps upload).
- Ability to maintain a dedicated, private workspace for handling PHI/HIPAA data.
Responsibilities
- Lead the design and stand-up of new processes supporting interoperability and medical documentation chase operations, including defining the end-to-end operating model and implementation approach.
- Build and maintain end-to-end workflows, including intake, triage, routing, exception handling, escalation paths, and reporting requirements.
- Serve as the subject matter expert for the full operational process and associated system interactions, ensuring strong understanding of upstream inputs and downstream impacts.
- Partner with business, product, and IT stakeholders to gather, document, and refine business and system requirements for new functionality.
- Translate operational needs into functional requirements, business rules, user stories, process maps, and supporting documentation.
- Facilitate cross-functional working sessions to define current-state, future-state, and target-state processes; identify gaps, risks, controls, and dependencies across teams and systems.
- Recommend and implement sustainable process improvements that improve efficiency, quality, scalability, and operational readiness.
- Support solution design, testing, training, SOP/job aid development, and change readiness activities for new process launches and enhancements.
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