Military Coordinator/Payor Success Associate
New
T
TalkspaceMental Health
This is a remote position based on Eastern Time., Eastern TimeFull-TimeMiddle
Salary$40,515 - $60,000
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Job Details
- Experience
- 2+ years of professional experience in Customer Service.
- Required Skills
- JiraCustomer serviceConfluenceGoogle WorkspaceZendeskLooker
Requirements
- 2+ years of professional experience in Customer Service.
- Bachelor's Degree is preferred.
- Proficiency in Jira and Confluence.
- Proficiency in Google Workspace.
- Proficiency in Zendesk.
- Proficiency in Looker.
- Strong attention to detail.
- Client-centric approach to work.
- Excellent communication and collaboration skills.
Responsibilities
- Handle all referrals of military members into the Talkspace workflow, including incoming faxes, Tricare portals, and medical records coordination.
- Engage military members into care via email and calls.
- Manage higher-level contacts and back-office processes such as Health Plan Support, Customer Success inquiries, and VIP/internal escalations.
- Prioritize incoming requests and adjust workflows to ensure effective resolution.
- Assist customer support with client-facing questions.
- Identify, develop, and implement processes to enhance services and workflows.
- Collaborate with the product team to identify trending issues and propose solutions.
- Share client feedback and feature requests across departments.
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