Military Coordinator/Payor Success Associate
New
T
TalkspaceMental Health
New York, NY (Remote) - This is a remote position based on Eastern Time., Eastern TimeFull-TimeMiddle
Salary40,515 - 60,000 USD per year
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Job Details
- Experience
- 2+ years of professional experience in Customer Service.
- Required Skills
- JiraCustomer serviceConfluenceGoogle WorkspaceZendeskLooker
Requirements
- 2+ years of professional experience in Customer Service.
- Proficiency working with Jira.
- Proficiency working with Confluence.
- Proficiency working with Google Workspace.
- Proficiency working with Zendesk.
- Proficiency working with Looker.
- Strong attention to detail.
- Client-centric approach to work.
- Excellent communication and collaboration skills.
- Bachelor's Degree is preferred.
Responsibilities
- Handle all referrals of military members into the Talkspace workflow including incoming faxes, Tricare portals, and medical record coordination.
- Engage members into care via email and calls and handle internal escalations.
- Perform back-office processes including Health Plan Support, Customer Success inquiries, and managing unmatched clients or VIP escalations.
- Prioritize incoming requests and adjust workflows to ensure effective issue resolution.
- Identify, develop, and implement processes to enhance service delivery and internal workflows.
- Collaborate with the product team to identify trending issues and propose short and long-term solutions.
- Share client feedback, feature requests, and enhancement opportunities across departments.
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