SOC Support Specialist

HuntressCybersecurity

Remote US, Central Time ZoneFull-TimeEntry

Salary$50,000 to $65,000 base, plus bonus and equity; This role may be eligible for on-call/call-in pay in addition to base pay

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Job Details

Foundational understanding of cybersecurity concepts, including endpoint security, identity compromise, phishing, incident response, and security monitoring.
Strong written and verbal communication skills with the ability to explain technical information to diverse audiences.
Ability to remain calm, empathetic, and solution-focused during active incidents.
Sound judgment regarding urgency, priorities, and escalation.
Ability to follow documented processes while remaining inquisitive and investigating anomalies.
Comfort managing competing priorities in a dynamic queue.
Reliable participation in scheduled live coverage.
Ability to work independently in a remote environment while actively seeking guidance when needed.
Willingness to build proficiency in Huntress products and Zendesk workflows.
Availability for occasional scheduled weekend or on-call/call-in coverage.

Triage and manage work in the global SOC Support queue.
Provide clear, timely, and empathetic partner support through email, chat, and outbound phone calls.
Conduct or support outbound partner outreach for urgent or complex situations.
Translate SOC findings, incident reports, and log data into practical guidance for partners.
Lead or support partner calls for high-severity or complex incidents.
Provide scheduled live-time coverage for phone and/or chat.
Investigate and troubleshoot partner questions within the scope of SOC Support.
Recognize when an issue requires deeper investigation and execute escalation workflows.
Maintain accurate ticket records, investigation notes, and cross-shift handoffs.
Identify recurring ticket patterns and contribute to knowledge-base improvements.

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