Assistant Team Leader (ECC Team)
F
FCMCorporate Travel Management
Remote, USA, Overnights, weekends, and holidaysFull-TimeMiddle
Salary31.25 USD per hour
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Job Details
- Experience
- 2+ years of recent corporate travel management experience; 12 months of experience within FCM
- Required Skills
- Customer serviceChange Management
Requirements
- Minimum 2+ years of recent corporate travel management experience
- Minimum 12 months of experience within FCM
- Advanced knowledge and practical experience using Sabre GDS
- Proven expertise managing complex domestic and international itineraries, ticketing, exchanges, and fare calculations
- Strong understanding of international travel requirements, global geography, airline rules, and tariffs
- Experience handling urgent, time-sensitive travel requests in a fast-paced environment
- Demonstrated leadership potential with experience mentoring, coaching, or supporting team development
- Excellent organizational and communication skills
- Ability to work flexible hours including overnights, weekends, and holidays
- Reliable, high-speed internet connectivity for remote work
Responsibilities
- Support the Team Leader in providing direction, leadership, and vision for the Emergency Customer Care team
- Coordinate and monitor daily operations to ensure exceptional service delivery and adherence to service level agreements
- Partner with the Team Leader to identify and implement process improvements
- Mentor, coach, and support team members through training, development, and performance guidance
- Lead onboarding and training initiatives, including support for Sabre, ticketing, and operational processes
- Monitor phone activity, workflow distribution, and team productivity
- Support scheduling, shift coverage, and workload balancing
- Support consultants with complex domestic and international itineraries, reroutes, exchanges, and emergency travel situations
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