Warranty Coordinator
J
JobgetherCustomer Success
India, Evening shift from 8:30 PM to 5:30 AM ISTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least two years
- Required Skills
- Data AnalysisSalesforceMicrosoft OfficeCustomer serviceData entry
Requirements
- Bachelor’s degree.
- At least two years of experience in a customer service environment.
- Excellent written and verbal English communication skills.
- Experience working with international teams across time zones.
- Strong proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
- Experience with Salesforce for case management and documentation.
- Strong alphanumeric data-entry skills with high attention to detail.
- Basic mathematical skills (whole numbers, fractions, percentages).
- Ability to read and interpret technical manuals and safety rules.
- Must have broadband connectivity of at least 30 Mbps.
- Must have a quiet, dedicated home office setup for two monitors and a laptop.
- Ability to work the designated evening shift (8:30 PM to 5:30 AM IST).
Responsibilities
- Respond promptly to warranty inquiries via email.
- Verify, maintain, and process warranty claim information in the database.
- Analyze discrepancies and investigate warranty claim problems.
- Use data mining to identify trends and patterns in historical warranty data.
- Maintain accurate records and documentation of all claims.
- Collaborate with international teams and dealers across time zones.
- Track and document cases using Salesforce and other business systems.
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