Senior Training Specialist
New
S
ScorpionDigital Marketing SaaS
Remote - United StatesFull-TimeSenior
Salary$80,000 (entry-level) - $90,000 (highly experienced)
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SEODigital MarketingCustomer SuccessGoogle WorkspaceAccount Management
Requirements
- 5+ years of experience in Enablement, Training, Account Management, or Customer Success.
- Working knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE).
- Proven ability to apply instructional design in the creation and facilitation of training programs.
- Experience using learner feedback, assessments, and performance metrics to evaluate program effectiveness.
- Strong working knowledge of LMS/enablement platforms, Zoom, Google Workspace, and Microsoft Office 365.
- Strong understanding of digital marketing channels (SEO, paid media, social, content).
- Solid understanding of customer success and account management workflows.
- Demonstrated ability to build credibility and influence stakeholders without direct authority.
- Strong facilitation and presentation skills with ability to adapt to different audiences.
- Excellent written and verbal communication skills.
- Bachelor's degree in Business, Marketing, Communications, Education, or related field preferred, or equivalent experience.
Responsibilities
- Own the design, delivery, and continuous improvement of onboarding and skills-training programs for customer-facing roles.
- Independently facilitate engaging in-person and virtual learning experiences tailored to audience needs.
- Design and maintain training curricula, facilitator guides, job aids, and assessments for the company's technology suite and digital marketing channels.
- Assess learning and performance needs in partnership with Customer Success leaders to recommend effective enablement solutions.
- Manage assigned learning paths within the LMS, including scheduling, enrollment, and completion tracking.
- Analyze learner feedback, performance indicators, and data to evaluate training effectiveness and implement improvements.
- Serve as a subject-matter resource for Customer Success onboarding, internal technology, and client-service standards.
- Partner with leadership and cross-functional teams to anticipate enablement needs and ensure training reflects evolving products and processes.
View Full Description & ApplyYou'll be redirected to the employer's site
