Service Delivery Manager
New
J
JobgetherSaaS Martech
India, EMEA and APAC time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–7 years
- Required Skills
- Project ManagementSQLRESTful APIsSaaS
Requirements
- 5–7 years of experience in project or program management within SaaS, martech, digital services, or a comparable technology environment.
- Proven track record of independently managing multiple concurrent implementation projects.
- Demonstrated ability to manage a portfolio of 10+ projects simultaneously.
- Strong understanding of modern web technologies, including APIs, SDKs, webhooks, data pipelines, and architecture.
- Hands-on experience with project management platforms such as ClickUp, Jira, or Asana.
- Ability and willingness to build or maintain workflow automations.
- Commercial awareness with experience in services scoping, SOW review, utilization management, revenue tracking, or quoting.
- Excellent customer-facing communication and stakeholder management skills.
- Experience using AI assistants or automation platforms to improve productivity.
- Experience with CDP or martech platforms such as Bloomreach, Braze, Klaviyo, SFMC, or Emarsys is a strong advantage.
- Familiarity with Jinja templating, SQL, scripting languages, or Salesforce CPQ is a plus.
- PMP, PRINCE2, Agile, or comparable project management certification is desirable.
Responsibilities
- Own the planning and execution of 8–12 concurrent implementation projects, managing schedules, milestones, dependencies, critical paths, risks, and delivery health.
- Lead customer implementations involving data migration, SDK integration, Event Streams, Item Collections, platform configuration, and go-live readiness.
- Act as the primary delivery contact for customers, facilitating meetings and managing expectations across EMEA and APAC time zones.
- Utilize AI assistants, automated reporting, and workflow tools to streamline project operations and reduce manual status reporting.
- Build and maintain delivery automations using tools like ClickUp, Slack, or Zapier.
- Manage services metrics including utilization, scope management, profitability, and revenue tracking.
- Collaborate with internal teams including Account Management, Customer Success, Product, and Engineering to ensure successful project handoffs and technical support.
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