Enterprise Technical Account Manager
C
Cogent SecurityCybersecurity AI
Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSGCP
Requirements
- 3+ years in a technical, customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, or similar
- Domain expertise in vulnerability management: CVE workflows, remediation processes, risk prioritization, and exposure reduction
- Strong technical acumen: comfort with scanning infrastructure, cloud environments (AWS, GCP, Azure), API integrations, and data pipelines
- Experience building and maintaining relationships across security engineers, IT Ops, and executive stakeholders
- Ownership mindset spanning the full account lifecycle, from deployment to adoption, retention, and growth
- Consultative approach to managing a focused book of business
- Clear and confident communication skills
- Experience in regulated industries like financial services or healthcare is a plus
- Experience at an early-stage company helping build or scale customer success/TAM functions
- Familiarity with compliance frameworks like SOC 2 or FFIEC
Responsibilities
- Own the end-to-end customer lifecycle from deployment kickoff through go-live, ongoing operations, and renewal
- Serve as the primary technical point of contact for enterprise accounts, building deep relationships with security leadership, engineering teams, and IT operations
- Lead deployment planning and execution: data source onboarding, integration validation, stakeholder alignment, and go-live readiness
- Help customers operationalize vulnerability management workflows inside Cogent - asset identification, risk scoring configuration, remediation prioritization, and compliance reporting
- Navigate each customer's security environment across cloud (AWS, GCP, Azure) and on-prem infrastructure, and understand how their scanning tools (Tenable, Qualys, Wiz) feed into our platform
- Identify and drive account expansion opportunities, growing ARR and improving net revenue retention across your book of business
- Translate customer feedback and field observations into product improvements by partnering directly with Product and Engineering
- Build repeatable deployment playbooks and onboarding frameworks that help future customers get to value faster
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