Director, Customer Success (Connection Networks)
New
R
RedoxHealth Tech
100% remote first culture (must be based in the US)Full-TimeDirector
Salary$185,000 - $205,000 a year base, plus variable component.
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Job Details
- Required Skills
- Artificial IntelligenceSalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies.
- Direct experience engaging hospital or health system IT and integration stakeholders.
- Comfort operating with high ambiguity and no established playbook.
- Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation.
- Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems.
- Ability to manage and prioritize a large book of relationships autonomously.
- Excellent written and verbal communication skills.
- Proficiency with modern customer success and CRM tooling (e.g., Vitally, Salesforce, Zendesk, Gong).
- Experience with workflow automation tools such as Zapier.
- Strong AI proficiency, including comfort using tools like Claude for account research and task automation.
- Comfortable operating in a remote, asynchronous organizational culture.
Responsibilities
- Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers.
- Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day.
- Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities.
- Generate fast-pass introductions to accelerate customer sales into provider systems.
- Identify and surface signal for direct commercial relationships between Redox and provider systems.
- Define and refine the initial outreach cadence and relationship-management process.
- Track and report on engagement, referenceability status, and lead signal to validate ROI during the initial 6-month pilot.
- Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness.
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