Senior Manager, Customer Success
New
V
VestaFinancial Technology
Remote; United StatesFull-TimeManager
Salary$160K - $195K
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Job Details
- Required Skills
- Cross-functional Team LeadershipCustomer SuccessAccount ManagementProcess improvement
Requirements
- Experience operating in early-stage environments with high ambiguity.
- Strong strategic thinking combined with operational rigor and process-oriented mindset.
- Ability to partner with and build trust among executive and cross-functional leadership.
- Demonstrated success in managing customer outcomes, not just activities.
- Highly organized with experience building systems and playbooks from scratch.
- Proven ability to balance proactive strategic engagement with reactive issue management.
- Effective at coordinating cross-functional teams and serving as an escalation point.
Responsibilities
- Own and define the post-implementation customer experience as the first Customer Success hire.
- Manage a portfolio of 8-12 mid-market to enterprise lenders, driving adoption and long-term value.
- Coordinate cross-functional alignment between Product, Support, Implementation, and Sales.
- Act as the primary escalation point and strategic advocate for customers internally.
- Develop foundational playbooks, engagement models, success metrics, and operating cadences.
- Hire, mentor, and manage the first 1-3 individual contributors on the Customer Success team.
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