Senior Customer Success Manager, Strategic
New
T
TebraHealthTech SaaS
United States - RemoteFull-TimeSenior
Salary76,500 - 81,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of experience managing high-value, complex customers in a fast-paced SaaS or technology environment.
- Proven record of meeting or exceeding retention and expansion metrics, including elevated quotas.
- Advanced communication skills, including executive-level communication.
- Demonstrated mastery of data-driven storytelling.
- Proven ability to independently manage escalations and high-risk renewals.
- Strong problem-solving skills and comfort navigating ambiguity.
- Experience contributing to process and playbook improvements.
- Demonstrated leadership through mentoring and cross-functional collaboration.
Responsibilities
- Manage a high-value book of business with complex customer types to ensure retention and value realization.
- Develop structured value frameworks aligning product adoption to measurable customer outcomes.
- Conduct proactive outreach based on customer health analytics to drive tailored interventions.
- Deliver expert recommendations reflecting industry best practices and growth opportunities.
- Meet or exceed elevated quarterly ARR retention and expansion quotas.
- Lead high-risk renewals, including stakeholder alignment and objection handling.
- Collaborate cross-functionally with Product, Marketing, and Support to influence roadmaps and test playbooks.
- Mentor new team members on best practices in strategic communication and documentation.
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