Estimator (Product Support)
New
C
CountfireConstruction Software
Canada, North American business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years experience
- Required Skills
- SaaSCRMCustomer support
Requirements
- 2+ years experience as an Electrical or Mechanical Estimator, or in a customer support or technical role within the electrical, mechanical, or construction industry.
- Strong interest in technology and a desire to build a career in software.
- Excellent verbal and written communication skills.
- Customer-first mindset with a passion for helping people succeed.
- Strong attention to detail and ability to follow established processes.
- Excellent organizational and time management skills.
- Confidence delivering customer training, presentations, or demonstrations.
- Ability to work independently in a fully remote environment.
- Reliable computer with stable high-speed internet.
- Professional headset.
- Quiet, private workspace.
Responsibilities
- Answer inbound support enquiries from users in the UK, US and Canada, professionally and quickly.
- Run training sessions with new customers as part of their onboarding, following our training format.
- Learn the product inside out so users get the full benefit of every feature.
- Use your first-hand estimating experience to relate to what users are trying to achieve.
- Explain technical features in a simple way that people can understand.
- Follow our internal processes accurately so every type of request is handled the right way.
- Help maintain our response time (we aim to respond to any support request within 2 minutes).
- Keep accurate records of the support conversations you handle.
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