Content Evaluator – Bilingual (French and English)
New
I
InnodataArtificial Intelligence
Remote - United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French and English
- Required Skills
- Analytical SkillsCustomer serviceQuality Assurance
Requirements
- Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone.
- Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
- Exceptional written French skills with a strong command of tone, brand voice, grammar, and nuance.
- Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics.
- Comfort using dedicated web-based tools and labeling interfaces.
Responsibilities
- Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions.
- Benchmark informational and transactional customer queries against authoritative business sources.
- Participate in dual-review processes and daily calibration audits.
- Ensure inter-rater agreement and establish ground-truth performance targets.
- Deliver precise evaluation metrics according to specified rubrics.
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