Content Evaluator (Bilingual Vietnamese and English)
I
InnodataArtificial Intelligence
Remote - United StatesContract
SalaryUp to $20 p/hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Vietnamese, English
- Required Skills
- Analytical SkillsCustomer serviceQuality Assurance
Requirements
- Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
- Exceptional written Vietnamese skills with a strong command of tone, brand voice, grammar, and nuance.
- Prior experience in customer service, call centers, retail, or handling customer communications.
- Ability to strictly follow multi-tier evaluation guidelines and complex logic trees.
- Comfort using dedicated web-based tools and labeling interfaces.
- Detail-oriented mindset.
Responsibilities
- Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions.
- Benchmark informational and transactional customer queries against authoritative business sources within the task UI.
- Participate in dual-review processes and daily calibration audits.
- Ensure inter-rater agreement and establish ground-truth performance targets.
- Deliver precise evaluations based on strict rubrics.
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