Customer Service Representative
New
N
New Era TechnologyTechnical Customer Service
This role will be performed remotely.Part-TimeEntry
Salary20 - 22 CAD per hour
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Job Details
- Languages
- English & French (spoken and written)
- Experience
- 1–3 years of experience in customer support
- Required Skills
- Microsoft OfficeCustomer support
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in customer support, specifically resolving issues via phone.
- Fluency in English and French (spoken and written).
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint, PowerPoint).
- Ability to type at least 30-40 words per minute.
- Experience with ticketing systems and high-volume call handling is highly preferred.
- Knowledge of group savings and retirement products is considered an asset.
- Experience with Genesys Cloud CX is a plus.
Responsibilities
- Respond to participant inquiries about their employer-sponsored savings and retirement plans.
- Assist clients with transactions including withdrawals, deposits, and retirement rollovers.
- Provide general information about the organization and refer clients to specialists when needed.
- Receive, understand, and resolve complaints while offering solutions.
- Maintain strong client relationships through effective follow-up.
- Identify and suggest improvements to enhance service quality.
- Adhere to information security policies regarding data confidentiality.
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